MasTec Advanced Technologies is one of the largest DIRECTV installation and service companies in the United States, serving over 200,000 customers each month in single family homes or local businesses. We currently operate in over 36 DMA's and 52 local offices nationwide to deliver the ultimate television viewing customer experience.
Some may believe that the era of true customer service has become a lost art for businesses in today's fast paced world. This misconception has been quickly erased in the minds of the DIRECTV customers we serve. Since August 2009, MasTec Advanced Technologies has earned the highest customer satisfaction rating in the Home Service Provider (HSP) Network, month over month.
MasTec relies on Oracle as the system of record for most back office operations, financial and asset management; its applications simplify the integration of new technologies we continue to explore and invest in. Leveraging this capability to design, develop and implement various front end systems to create efficiencies in our processes and support our employees.
Representing the face and/or brand of DIRECTV, our satellite technicians receive the highest level of support and ongoing training directly from our senior leadership, field operations, customer service, human resources and supporting staff teams.
After completing a thorough screening process, MasTec technicians undergo a rigorous training platform. They become experts in product knowledge, performing installation best practices, customer education, addressing customer service concerns and most importantly, how to remain safe on the job.
Our Mastec Advanced Technology Senior Leadership Team brings several years of innovative and operational experience to bear from leading industry companies such as; KPMG, Ernst & Young, AT&T, Dish Network, DIRECTV, Charter, Verizon Wireless, Bell South, DIRECTV Latin America, Comcast, Lennar, etc.